Software Alternatives & Reviews
Register | Login
B

Birdnest VS ManageEngine SupportCenter Plus

Compare Birdnest VS ManageEngine SupportCenter Plus and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Birdnest logo Birdnest

Online marketplace for startups and small businesses to easily find under-utilized office spaces.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • Birdnest Landing page
    Landing page //
    2022-08-08
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

Birdnest

Website
thebirdnest.co
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Birdnest features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Category Popularity

0-100% (relative to Birdnest and ManageEngine SupportCenter Plus)

Birdnest

ManageEngine SupportCenter Plus

CRM
47 47%
CRM
53% 53
Help Desk
0 0%
Help Desk
100% 100
Sales
100 100%
Sales
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Birdnest and ManageEngine SupportCenter Plus. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Birdnest and ManageEngine SupportCenter Plus, you can also consider the following products

Witei - Smart real estate management software

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

MyVR - MyVR enables user to create vacation rental webistes while accepting payments from renters, displaying photos and local events, recommedations, and deals.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Loading...