Software Alternatives, Accelerators & Startups

BigContacts VS Jira Service Desk

Compare BigContacts VS Jira Service Desk and see what are their differences

BigContacts logo BigContacts

BigContacts is a web based CRM software designed for small businesses.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • BigContacts Landing page
    Landing page //
    2022-11-05

BIGContacts by ProProfs is an industry-leading CRM software that goes above and beyond to suffice your business needs. It offers a wide range of features, such as contact management, email marketing, task management, calendar integration, and reporting. BIGContacts is a highly acclaimed tool in the marketplace due to its ease of use, robust functionality, and exceptional customer service. Its comprehensive features and affordable pricing make it a sought-after choice for businesses of all sizes.

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

BigContacts

$ Details
freemium $9.99 / Monthly ("per user")
Platforms
Cloud Web Mobile

BigContacts features and specs

  • Contact Management: Yes
  • Lead Management: Yes
  • CRM Reporting: Yes
  • Sales Pipeline: Yes
  • Sales Tracking: Yes
  • Task Tracking: Yes
  • Email Tracking: Yes
  • Mobile CRM: Yes
  • Integration Availablility: Yes

Jira Service Desk features and specs

No features have been listed yet.

BigContacts videos

What Is CRM? How to Get Started with CRM Software | BIGContacts

More videos:

  • Review - Big Contacts CRM Review

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to BigContacts and Jira Service Desk)
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100
CRM
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BigContacts and Jira Service Desk

BigContacts Reviews

  1. Enhanced contact profiles & seamless integrations

    BIGContacts is a feature-packed contact management software that goes beyond the basics. One of its standout features is profile enrichment through social media accounts, which automatically updates and enriches contact details.

    Moreover, the platform's seamless integration with various apps like Outlook, Maichimp, and ActiveCampaign enhances our team’s overall efficiency. Whether it's syncing with email, CRM, or marketing tools, BIGContacts simplifies tasks and centralizes data.

  2. Great for reporting

    We were searching for a scalable tool that simplifies contact management and sales tracking for you. BIGContacts has offered satisfactory performance in all these regards. It is easy to navigate and intuitive, making our jobs slightly easier.

  3. A Powerful Email Marketing Campaign

    BIGContacts' marketing automation capabilities are excellent. Through it, we are able to track the position of every client within the sales funnel and optimize our interactions accordingly. This tool also offers impressive reporting capabilities. Along with standard templates, we can also create custom reports using the tool.

    👍 Pros:    Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. we can share personalized emails with our contacts easily. the group emailing feature allows us to reach out to a particular segment with relevant information. the built-in analytics tool function well.
    👎 Cons:    It does not offer integrations with some of our preferred tools, such as slack. hoping to see more integrations from the tool in the future.

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing BigContacts and Jira Service Desk, you can also consider the following products

HubSpot CRM - Free CRM software for small businesses.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Less Annoying CRM - A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Keap - Grow Sales. Save Time. Get Organized.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.