Software Alternatives, Accelerators & Startups

BigContacts VS Freshservice

Compare BigContacts VS Freshservice and see what are their differences

BigContacts logo BigContacts

BigContacts is a web based CRM software designed for small businesses.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
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  • BigContacts Landing page
    Landing page //
    2022-11-05

BIGContacts by ProProfs is an industry-leading CRM software that goes above and beyond to suffice your business needs. It offers a wide range of features, such as contact management, email marketing, task management, calendar integration, and reporting. BIGContacts is a highly acclaimed tool in the marketplace due to its ease of use, robust functionality, and exceptional customer service. Its comprehensive features and affordable pricing make it a sought-after choice for businesses of all sizes.

  • Freshservice Homepage
    Homepage //
    2024-05-06

BigContacts features and specs

  • Contact Management: Yes
  • Lead Management: Yes
  • CRM Reporting: Yes
  • Sales Pipeline: Yes
  • Sales Tracking: Yes
  • Task Tracking: Yes
  • Email Tracking: Yes
  • Mobile CRM: Yes
  • Integration Availablility: Yes

Freshservice features and specs

No features have been listed yet.

BigContacts videos

What Is CRM? How to Get Started with CRM Software | BIGContacts

More videos:

  • Review - Big Contacts CRM Review

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to BigContacts and Freshservice)
Sales
100 100%
0% 0
Project Management
0 0%
100% 100
CRM
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BigContacts and Freshservice

BigContacts Reviews

  1. Enhanced contact profiles & seamless integrations

    BIGContacts is a feature-packed contact management software that goes beyond the basics. One of its standout features is profile enrichment through social media accounts, which automatically updates and enriches contact details.

    Moreover, the platform's seamless integration with various apps like Outlook, Maichimp, and ActiveCampaign enhances our team’s overall efficiency. Whether it's syncing with email, CRM, or marketing tools, BIGContacts simplifies tasks and centralizes data.

  2. Great for reporting

    We were searching for a scalable tool that simplifies contact management and sales tracking for you. BIGContacts has offered satisfactory performance in all these regards. It is easy to navigate and intuitive, making our jobs slightly easier.

  3. A Powerful Email Marketing Campaign

    BIGContacts' marketing automation capabilities are excellent. Through it, we are able to track the position of every client within the sales funnel and optimize our interactions accordingly. This tool also offers impressive reporting capabilities. Along with standard templates, we can also create custom reports using the tool.

    👍 Pros:    Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. we can share personalized emails with our contacts easily. the group emailing feature allows us to reach out to a particular segment with relevant information. the built-in analytics tool function well.
    👎 Cons:    It does not offer integrations with some of our preferred tools, such as slack. hoping to see more integrations from the tool in the future.

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BigContacts mentions (0)

We have not tracked any mentions of BigContacts yet. Tracking of BigContacts recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing BigContacts and Freshservice, you can also consider the following products

HubSpot CRM - Free CRM software for small businesses.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Less Annoying CRM - A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Redmine - Flexible project management web application

Keap - Grow Sales. Save Time. Get Organized.

Basecamp - A simple and elegant project management system.