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BeyondTrust Remote Support VS Zoho Assist

Compare BeyondTrust Remote Support VS Zoho Assist and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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BeyondTrust Remote Support logo BeyondTrust Remote Support

BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

Zoho Assist logo Zoho Assist

Zoho Assist is a remote support and remote access software crafted for SMBs. Try it free today to know how it matches your exact support requirements.
  • BeyondTrust Remote Support Landing page
    Landing page //
    2023-09-19
  • Zoho Assist Landing page
    Landing page //
    2023-10-11

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

BeyondTrust Remote Support

Website
beyondtrust.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Assist

Website
zoho.com
Pricing URL
Official Zoho Assist Pricing
$ Details
freemium $10.0 / Monthly
Platforms
Browser Android iOS Web MacOS Windows Linux Raspberry Chrome OS
Edit details

BeyondTrust Remote Support features and specs

  • Comprehensive Security Features
    BeyondTrust Remote Support offers robust security features including multi-factor authentication, SSL encryption, and detailed audit trails to ensure secure remote access.
  • Advanced Integration
    The platform integrates seamlessly with various ITSM, CRM, and other IT management tools, enhancing its utility in complex IT environments.
  • Cross-Platform Capabilities
    Supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android, providing flexibility in heterogeneous environments.
  • Real-Time Collaboration
    Offers real-time support collaboration features such as session transfer, session sharing, and team chat, which improve efficiency and problem resolution time.
  • Unattended Access
    Allows for unattended remote access, enabling technicians to solve issues even when the end-user is not present, enhancing productivity.
  • Customization Options
    Provides extensive customization options to align with specific business workflows and branding requirements.

Possible disadvantages of BeyondTrust Remote Support

  • Cost
    The pricing for BeyondTrust Remote Support can be high compared to other remote support solutions, potentially making it less accessible for smaller businesses.
  • Complexity
    The extensive features and customization options can lead to a steeper learning curve for new users, requiring dedicated training and resources.
  • Resource Intensive
    The software can be resource-intensive, leading to potential performance issues on older systems or lower-spec environments.
  • Occasional Connectivity Issues
    Some users report intermittent connectivity issues which can disrupt the support process and reduce efficiency.
  • Limited Trial Period
    The trial period offered for evaluation might not be sufficient to explore all features thoroughly, limiting the ability to fully understand the product's capabilities before purchase.
  • Support Response Time
    There have been reports about slower response times from customer support, which can be a concern during critical situations.

Zoho Assist features and specs

  • File Transfer
  • Screen Sharing
  • Unattended Access
  • Reboot and Reconnect
  • Multi Monitor Navigation

Analysis of BeyondTrust Remote Support

Overall verdict

  • Yes, BeyondTrust Remote Support is generally considered a good choice for organizations looking for a secure, versatile, and robust remote support solution. It comes highly recommended for its rich set of features, strong security measures, and positive user feedback.

Why this product is good

  • BeyondTrust Remote Support is highly regarded due to its comprehensive security features, robust remote access capabilities, and its ability to support a wide variety of platforms and devices. It provides secure, efficient remote support to resolve IT issues quickly, ensuring minimal disruption to business operations. It stands out for its seamless integration with existing systems, support for compliance with various security standards, and tools that enhance collaboration among support teams.

Recommended for

  • IT departments in need of secure remote support solutions
  • Enterprises requiring compliance with strict security and privacy standards
  • Organizations supporting a wide range of devices and operating systems
  • Businesses looking to improve efficiency and collaboration in technical support teams

Analysis of Zoho Assist

Overall verdict

  • Zoho Assist is a solid choice for businesses looking for an efficient and secure remote support solution. Its feature set caters well to IT professionals and teams, while its integration capabilities and pricing make it an appealing option.

Why this product is good

  • Zoho Assist is considered a reliable remote support and remote access software due to its ease of use and comprehensive features.
  • It provides exceptional tools for IT teams to remotely access, diagnose, and troubleshoot devices and systems.
  • Zoho Assist integrates seamlessly with other Zoho products, offering a cohesive experience for users within the Zoho ecosystem.
  • It offers robust security features, including two-factor authentication, to ensure secure remote sessions.
  • The pricing is competitive, offering good value for businesses of various sizes.

Recommended for

  • IT support teams requiring reliable remote access to client devices.
  • Businesses already using other Zoho products, benefiting from seamless integration.
  • Small to medium enterprises looking for cost-effective remote support tools.
  • Organizations that prioritize security in remote sessions.
  • Educational institutions needing to troubleshoot staff and student devices remotely.

BeyondTrust Remote Support videos

+ Add

How Bomgar Remote Support Software Works?

Zoho Assist videos

+ Add

Zoho Assist Free Version and Linux: The User Experience

More videos:

  • Review - Zoho Assist: Remote Support. Simpler. Faster
  • Review - Tutorial - Connect Zoho Assist on the Customer Side

Category Popularity

0-100% (relative to BeyondTrust Remote Support and Zoho Assist)

BeyondTrust Remote Support

Zoho Assist

Remote Desktop
43 43%
Remote Desktop
57% 57
Monitoring Tools
26 26%
Monitoring Tools
74% 74
Remote PC Access
40 40%
Remote PC Access
60% 60
Office & Productivity
100 100%
Office & Productivity
0% 0

User comments

Share your experience with using BeyondTrust Remote Support and Zoho Assist. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BeyondTrust Remote Support and Zoho Assist

BeyondTrust Remote Support Reviews

Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
BeyondTrust Remote Support allows technical support teams to securely access and troubleshoot any remote device on any platform, located anywhere in the world. And all from the same solution.
Source: hackernoon.com

Zoho Assist Reviews

10 Best Teamviewer Alternatives
One more free remote access software like TeamViewer is Zoho Assist. It’s user-friendly and easy to use — operator can send link by email right in the personal cabinet. Zoho Assist is cloud-based remote support so it is more secure and reliable to use. But according to my experience, it’s not as quick and light as remote desktop apps should be.
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: medium.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
Source: www.cloudzat.com
3 Best Alternatives to Teamviewer and Anydesk
Zoho Assist integrates better than AnyDesk, and there are no version compatibility issues like Teamviewer. But I’ve seen reviews that the Zoho phone app conflicts with certain browser versions. For iPhone, only a viewer mode is possible.
Source: medium.com

Social recommendations and mentions

Based on our record, Zoho Assist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BeyondTrust Remote Support mentions (0)

We have not tracked any mentions of BeyondTrust Remote Support yet. Tracking of BeyondTrust Remote Support recommendations started around Mar 2021.

Zoho Assist mentions (2)

What are some alternatives?

When comparing BeyondTrust Remote Support and Zoho Assist, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

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