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BetterCloud VS Jira Service Desk

Compare BetterCloud VS Jira Service Desk and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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BetterCloud logo BetterCloud

BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • BetterCloud Landing page
    Landing page //
    2023-10-03
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

BetterCloud videos

+ Add

BetterCloud Product Overview

More videos:

  • Review - What Is BetterCloud?
  • Review - Suitebriar & BetterCloud Webinar: Manage & Secure Applications with BetterCloud

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to BetterCloud and Jira Service Desk)

BetterCloud

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
DevOps Tools
100 100%
DevOps Tools
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using BetterCloud and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BetterCloud and Jira Service Desk

BetterCloud Reviews

We have no reviews of BetterCloud yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, BetterCloud seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BetterCloud mentions (3)

  • Daily Chat Thread - September 03, 2022
    Also for my last employer, I contributed to their private repo by building a web app that can allow People team to orchestrate IT on/off boarding tasks similar to a tool like (BetterCloud) but built in house. Source: over 1 year ago
  • Annoying problems to solve
    It's also called "SaaS management" or "software asset management" e.g. zylo.com bettercloud.com or blissfully.com. Source: over 2 years ago
  • Create Report of all gsuite settings !
    Many mid-to-large sized organizations use BetterCloud to manage their Google Workspaces. If you use many SaaS products, you can probably manage most of them through their platform. Source: over 2 years ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing BetterCloud and Jira Service Desk, you can also consider the following products

Terraform - Tool for building, changing, and versioning infrastructure safely and efficiently.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Puppet Enterprise - Get started with Puppet Enterprise, or upgrade or expand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Packer - Packer is an open-source software for creating identical machine images from a single source configuration.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

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