Software Alternatives, Accelerators & Startups

Authorize.net VS osTicket

Compare Authorize.net VS osTicket and see what are their differences

Authorize.net logo Authorize.net

Payment gateway enables internet merchants to accept online payments via credit card and e-check.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Authorize.net Landing page
    Landing page //
    2022-10-26
  • osTicket Landing page
    Landing page //
    2023-04-21

Authorize.net videos

PayPal VS Stripe VS Authorize.net?

More videos:

  • Review - Authorize.Net: The Good, The Bad and The Ugly
  • Review - Authorize.net Review Video

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Authorize.net and osTicket)
Online Payments
100 100%
0% 0
Customer Support
0 0%
100% 100
Payment Platform
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Authorize.net and osTicket

Authorize.net Reviews

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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, Authorize.net should be more popular than osTicket. It has been mentiond 100 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Authorize.net mentions (100)

  • Authorize.net Plugin Magento2
    I think magento use to come standard with a plugin for authorize.net, but either way I need the official plugin (if one is still maintained) to connect magento2 to authorize.net for payments. Source: 7 months ago
  • Html, JSON, and Filemaker
    I have a form which can accept payments. The form is hosted by jotform which puts the payment information (collected by an authorize.net widget) into JSON and sends it into my database. Source: 10 months ago
  • Tired of Stripe and willing to do ACH
    Your local bank likely offers them and they can eb tied to authorize.net, or NMI perhaps. They should be able to help you through that entire process depending on how the accounts get onboarded. Askl your local coffee shop and etc where they get the credit card processing from. Source: 11 months ago
  • What are the recommended online payment gateway integrations?
    Authorize.net as a gateway for example charges about $15/month by it self before any merchant account is linked. Paytrace is a little cheaper and does not have some extra fees authorize.net has. Source: 11 months ago
  • authorize.net API response code brainstorm
    Does anyone have any experience with authorize.net API return codes? Source: 12 months ago
View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing Authorize.net and osTicket, you can also consider the following products

PayPal - PayPal is the faster, safer way to pay online without sharing financial details, send and receive money or accept credit and debit cards as a seller

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stripe - Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for online businesses of all sizes. Use Stripe’s payment platform to accept and process payments online for easy-to-use commerce solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Braintree - An all-in-one solution to accept, process, and split payments in your mobile app or online - from small business to large enterprise.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!