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Aspect EQ Workforce Optimization Suite VS NICE inContact CXone

Compare Aspect EQ Workforce Optimization Suite VS NICE inContact CXone and see what are their differences

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Aspect EQ Workforce Optimization Suite logo Aspect EQ Workforce Optimization Suite

Workforce management, quality and performance management, analytics, cloud or on-premise

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Aspect EQ Workforce Optimization Suite Landing page
    Landing page //
    2023-04-01
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Aspect EQ Workforce Optimization Suite videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Aspect EQ Workforce Optimization Suite and NICE inContact CXone)

Aspect EQ Workforce Optimization Suite

NICE inContact CXone

Employee Scheduling
39 39%
Employee Scheduling
61% 61
Communication
18 18%
Communication
82% 82
Customer Service
100 100%
Customer Service
0% 0
Customer Support
27 27%
Customer Support
73% 73

User comments

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What are some alternatives?

When comparing Aspect EQ Workforce Optimization Suite and NICE inContact CXone, you can also consider the following products

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE Workforce Optimization - Learn how to increase productivity and manage better engagement with your employees. Provide the best service for your customers.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Mattersight Behavioral Analytics - Mattersight provides personality-based software applications.

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