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ALVAO VS ManageEngine ServiceDesk Plus

Compare ALVAO VS ManageEngine ServiceDesk Plus and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ALVAO logo ALVAO

ITIL-compliant ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • ALVAO
    Image date //
    2024-03-13

ALVAO's comprehensive ITSM platform integrates Service Desk and IT Asset Management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking and asset lifecycle management. Data-driven insights enable process improvements and updated asset data helps you uncover potential safety issues and cost savings. Additionally, ALVAO's unique license model allows you to extend these capabilities beyond IT agenda to other departments at no extra cost, maximizing your software investment and reducing cost.

  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

ALVAO features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ALVAO videos

+ Add

IT Service Management designed for Microsoft 365

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to ALVAO and ManageEngine ServiceDesk Plus)

ALVAO

ManageEngine ServiceDesk Plus

IT Service Management
100 100%
IT Service Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
ITSM
100 100%
ITSM
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing ALVAO and ManageEngine ServiceDesk Plus.

Which are the primary technologies used for building your product?

ALVAO's answer

We develop our products mainly in C#, JavaScript, and Microsoft SQL.

How would you describe your primary audience?

ALVAO's answer

Medium-sized company (200-2000 employees) using a wide range of Microsoft products.

Why should a person choose your product over its competitors?

ALVAO's answer

In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.

What makes your product unique?

ALVAO's answer

The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.

Who are some of the biggest customers of your product?

ALVAO's answer

HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper

What's the story behind your product?

ALVAO's answer

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ALVAO and ManageEngine ServiceDesk Plus

ALVAO Reviews

We have no reviews of ALVAO yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing ALVAO and ManageEngine ServiceDesk Plus, you can also consider the following products

Jira Service Management - Jira Service Management is an online development platform that facilitates users with multiple services.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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