ALVAO
Jira Service Management
HaloITSM
Freshdesk
Hornbill
Jira Service Desk
Lansweeper
Mailgun
Freshservice
Asana
Basecamp
Redmine
Wrike
Trello
Jira Service Desk
ServiceNow
ALVAO's comprehensive ITSM platform integrates Service Desk and IT Asset Management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking and asset lifecycle management. Data-driven insights enable process improvements and updated asset data helps you uncover potential safety issues and cost savings. Additionally, ALVAO's unique license model allows you to extend these capabilities beyond IT agenda to other departments at no extra cost, maximizing your software investment and reducing cost.
ALVAO FreshserviceALVAO's answer
We develop our products mainly in C#, JavaScript, and Microsoft SQL.
ALVAO's answer
Medium-sized company (200-2000 employees) using a wide range of Microsoft products.
ALVAO's answer
In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.
ALVAO's answer
The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.
ALVAO's answer
HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper
ALVAO's answer
We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.
Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Jira Service Management - Jira Service Management is an online development platform that facilitates users with multiple services.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.
Basecamp - A simple and elegant project management system.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Redmine - Flexible project management web application
