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Alcatel-Lucent Call Center Office VS Freshcaller

Compare Alcatel-Lucent Call Center Office VS Freshcaller and see what are their differences

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Alcatel-Lucent Call Center Office logo Alcatel-Lucent Call Center Office

A scalable and reliable contact center solution for up to 5,000 agents.

Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.
  • Alcatel-Lucent Call Center Office Landing page
    Landing page //
    2023-01-25
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Alcatel-Lucent Call Center Office

Website
al-enterprise.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Freshcaller

Website
freshworks.com
Pricing URL
Official Freshcaller Pricing
$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September
Edit details

Alcatel-Lucent Call Center Office videos

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Freshcaller videos

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How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Category Popularity

0-100% (relative to Alcatel-Lucent Call Center Office and Freshcaller)

Alcatel-Lucent Call Center Office

Freshcaller

Communication
11 11%
Communication
89% 89
Call Center Software
19 19%
Call Center Software
81% 81
VoIP
10 10%
VoIP
90% 90
Customer Support
100 100%
Customer Support
0% 0

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alcatel-Lucent Call Center Office and Freshcaller

Alcatel-Lucent Call Center Office Reviews

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Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Alcatel-Lucent Call Center Office and Freshcaller, you can also consider the following products

Cisco Unified Contact Center - The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

CloudTalk - Work locally, grow globally

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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