Aircall VS Maplytics

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Maplytics is a Microsoft Preferred Solution and #1 geo-analytical mapping app that enable organizations to visualize and analyze Dynamics 365 CRM and Dataverse (Power Apps) data on a map, in real-time and on the move.

Maplytics features: 1. Radius Search: Perform proximity search on nearby locations with the shortest travel distance and line-of-sight distance. 2. Optimized Routing: Create optimized routes for your reps to meet them with turn-by-turn navigation using Google Maps or Waze app. 3. Shape File Integration: Overlay Dynamics data shapefiles, as well as the metadata, included over the geographical boundaries defined by the shape. 4. Location Marketing: Launch marketing campaigns for regions to generate leads and prospects. 5. Map Controls and Dashboards: View Dynamics 365 data right within the CRM without switching screens. 6. Heat Maps: Visualize and analyze the complex density of data spread with Pie-Chart and Column-Charts. 7. Territory Management: Manually or auto-create and analyze Sales territories and distribute them among your reps as well as align territories for even work distribution. 8. Auto Scheduling: Create an automated schedule for multiple reps at once to meet appointments over a span of days with optimized routes. 9. Real-Time Tracking: Track the location of Field Service Reps within Dynamics 365 CRM in real-time. 10. Land Area Mapping: Visualize the land areas for agricultural, residential, commercial properties, etc. on the map.