All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).
As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.
To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.
Echobot might be a bit more popular than Agile CRM. We know about 1 link to it since March 2021 and only 1 link to Agile CRM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Agile CRM software is a cloud-based customer relationship management software. The application software is designed to handle customer relationship services for small and medium enterprises. Tools such as;. Source: almost 2 years ago
However, if you can deliver a continuous updated stream of valid contact data that might act as leads you have something that has values to Sales Intelligence companies such as echobot.io, etc. Source: over 2 years ago
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