Acknow
Document360
ProProfs Knowledge Base
Onna
SABIO
Confluence
HelpSite
Curiosity.ai
JitBit Helpdesk
Zendesk
Freshdesk
HelpScout
osTicket
HappyFox
UseResponse
Intercom
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
Acknow JitBit HelpdeskDespite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ProProfs Knowledge Base - ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Onna - Onna centralizes organizations' most common information platforms like Confluence, Slack, Gmail, Drive, and Dropbox.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support