Software Alternatives & Reviews

8x8 X Series VS NICE inContact

Compare 8x8 X Series VS NICE inContact and see what are their differences

8x8 X Series logo 8x8 X Series

X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • 8x8 X Series Landing page
    Landing page //
    2023-10-09
  • NICE inContact Landing page
    Landing page //
    2023-10-04

8x8 X Series videos

8x8 X Series Review: Easy to use, useful tool.

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to 8x8 X Series and NICE inContact)
Communication
24 24%
76% 76
Online Services
100 100%
0% 0
Enterprise Communication
0 0%
100% 100
VoIP
100 100%
0% 0

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Reviews

These are some of the external sources and on-site user reviews we've used to compare 8x8 X Series and NICE inContact

8x8 X Series Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing 8x8 X Series and NICE inContact, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Broadvoice - Cloud PBX solution for SMBs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!