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SynderApp Reviews

Smart finance management software. Brings and categorizes online transaction data form Shopify/Stripe/Paypal/Square to QuickBooks/Xero: payments, fees, taxes, products, tips, shipping, and more. One-click invoices, simple payments for your customers.

Latest User Reviews

  1. User avatar
    Kiryl is awesome!!!

    Kiryl helped me sync an invoice & payment that wouldn't match up. He was patient, professional, and a pleasure to work with. Thanks a million!!!

    πŸ‘ Pros:    Ease of use|Saves time|Customer support
  2. User avatar
    Saved me hours, Excellent Customer Support

    Anastasia and Anna too time and provided excellent support as tried to use the product to maximum benefit.

    🏁 Competitors: QuickBooks Online
  3. User avatar
    great bit of software

    cuts down effort hugely and backed up with great service

  4. User avatar
    Great Customer Support

    Needed an app to help sync my Shopify transactions and customer data with QuickBooks - this was perfect! Liza from their support team was extremely helpful in getting me set up. Overall, it was a great intro experience.

    🏁 Competitors: quickbooks bridge
    πŸ‘ Pros:    Easy to use|Good support
    πŸ‘Ž Cons:    A bit expensive
  5. User avatar
    Great product !!!

    This is the missing tool for online sellers ! Anna from customer support responded to all my questions very fast ! It is only missing one key feature for european sellers : the possibility to have custom tax rate per transaction. The feature is coming soon...

    πŸ‘ Pros:    Great customer support|Great value for the money|Super fast
    πŸ‘Ž Cons:    Missing tax rates metadata for each transaction
  6. User avatar
    Great help

    The Chat support is always very helpful staff there to try and assist with any issues that come up for me.

  7. User avatar
    Great Service

    Diana was excellent, she helped me quickly to figure out my issues today!

    🏁 Competitors: GoodSync
  8. User avatar
    Anna was so patient!

    I had to switch PayPal & Stripe accounts to different businesses and Anna was so patient and helpful in getting this complete! She guided me through the whole process which took about an hour. Thank you, Anna!

  9. User avatar
    Amazing service & product

    It makes life so much easier and the support service from Sasha was amazing. They really were attentive and made sure to get me comfortable

  10. User avatar
    Query re personalised email address

    Anna at Synder could not provide the answer I was hoping for (personalised email address from Synder) but will speak to the development team and then feed back to me. That's why I have only given four stars so far but would be happy to increase the rating. As always, great customer service from Synder.

  11. User avatar
    Excellent Customer Service

    Darya was an awesome help today. I am very impressed with the customer service.

  12. User avatar
    Chat suppport

    Olga was incredibly knowledgeable about Stripe which helped me so much with my questions..... amazing support.

  13. User avatar
    Customer support is superb (thanks Diana)

    Easy onboarding, and does exactly as advertised. Had a few questions related to onboarding and the customer support is super quick + accurate + strong communication. My agent (Diana) was very helpful.

  14. User avatar
    Great customer service

    Anastasia provided great support today via chat. Very fast and responsive!

  15. User avatar
    Amazing customer service

    Jessie helped me with an issue today. He was very helpful and pleasant to deal with. Had my issue resolved in no time!

    πŸ‘ Pros:    Great customer support
  16. User avatar
    Love the app to connect with Stripe and QBO

    I've only been using Synder for a short time. Needed to connect Stripe to Quick Books online. Works seamlessly. And Synder customer service is awesome. I had an issue that I created myself (didn't set up multicurrency and received funds from a client in a different currency than I had on QBO). Anna was super patient and knowledgeable. I truly appreciate her help.

    πŸ‘ Pros:    Great customer support|Easy to use
  17. User avatar
    Great app and great tech support

    This app lets you connect the transaction right on their site to both sides of the flow - from the Stripe or Square account (transaction origin) or the other side QuickBooks online account transaction. then you can troubleshoot any problems better that way and see the flow of the sync process. Try this to help you sync transactions - you will be happy you tried it. I was.

    🏁 Competitors: Pennypipe
  18. User avatar
    Intuitive App with Great Tech Support

    Our company started selling merchandise and had to find a quick solution to sync our Quickbooks Online to our Stripe account, and Synder was that answer. Tutorial was quick and easy to follow, and when I experienced an obstacle, Anna was quick to respond in the live chat and helped guide me. Highly recommend.

  19. User avatar
    Great app and service!

    App works great and the customer service is always the best. They do their best to help you solve the issue or if they can't, they will look deeper into the issue. Anastasia was very helpful!!!

    πŸ‘ Pros:    Great customer support|Reliable
  20. User avatar
    Great customer service

    Customer service is great! Super helpful and quick to respond with answers to all of my questions!

  21. User avatar
    Fantastic Help!

    Helped out with my issue. Very much appreciated!

  22. User avatar
    Great to work with

    Jessie helped me figure out why transactions were not appearing. Excellent and quick!

  23. User avatar
    Very helpful and no waiting time
    🏁 Competitors: Synder
  24. User avatar
    very good app to sync with QuickBooks Online, and Great customer service

    Had tech support chat help for a transaction that was synced and could see the synced transaction right from Synder sync app just by clicking on a button to link to transaction in QBO. Very useful feature. The support will help you resolve any questions on transactions that are being synced or have been synced. Jessie helped me resolve my sync issues. Since no matter which sync software you use you will eventually have some issues somewhere...

  25. User avatar
    Great Product - Great Customer Support

    Saves me hours every month! Customer support also friendly, knowledgeable, and efficient. Thank you Anastasia ! :)

    πŸ‘ Pros:    Easy to use|Easy to setup|Great customer support|Saves a ton of time
    πŸ‘Ž Cons:    None
  26. User avatar
    Sasha was so helpful!

    Wanted to move my subscription from one email to another and they did it within 5 minutes! Polite and helpful, some of the best webchat support avaialble.

    πŸ‘ Pros:    Quick support...|Polite customer care|Easy user interface
  27. User avatar
    Jessie gave great help

    I had a complex issue with setting up as I have multiple clients and different logins and Jessie was great at explaining to me the steps, options, and outcomes. He understood quickly the matter and was very knowledgeable, patient, and clear with instructions. Synder is a really good app and I am glad to get solid support.

  28. User avatar
    Jessie helped quickly and clearly

    I was having trouble with the sync and turned to the help line for assistance. Jessie replied quickly and talked me through the issue. They stayed with me until I was up and working again.

    Thnk you. It's great to find quick assistance with little issues that would otherwise hang me up for a while.

  29. User avatar
    Sales Details

    I love that I can get individual sales details and have them synced over to my accounting platform.

    What I don't like is that if there is a software connection error, and I have to re-sync everything, it uses up all of my remaining transactions. This leaves the rest of month's transaction unable to be sent over to my accounting software.

    πŸ‘Ž Cons:    Limited syncs
  30. User avatar
    Great so far

    would have prefered the option to talk to someone over the phone once started the process

  31. User avatar
    Convenient & Time Saving

    Great product. Using for over a year with a small non-profit organization. Works well with Quickbooks. Tech support with Synder has been great. Anastasia responds quickly to online chat help.

    πŸ‘ Pros:    Easy user interface|Timely
  32. User avatar
    Great support!

    Anna answered all my questions and is going to further research if she can help with adding additional users to my account. Thank you so much!

  33. User avatar
    Very Helpful

    Diana has been extremely helpful & very knowledgeable about the questions that we had.

  34. User avatar

    I worked with customer service on an issue in setting up a plan. Diana walked me through it and was very helpful.

  35. User avatar
    Amazing service and customer support.

    The app works very well. Customer support team replied instantly and helped me with troubleshooting. They were with me until the process is completed

  36. User avatar
    Great customer service!

    Diana was extremely helpful, and took the time and had patience to sit with me and answer all of my questions. She was knowledgeable on the product and came up with solutions for my unique situation.

    πŸ‘ Pros:    Accurate|Nice interface|Outstanding customer support|Fast support|Quick support...|Reliable
  37. User avatar
    Great service

    Sasha and Diana went above and beyond in helping myself set up my business needs. They are knowledge and reliable.

  38. User avatar
    Synder transaction ID in invoice file name

    I contacted Sasha about the option of having the QBO invoice number displayed in the file name. While there was no solution to my request (otherwise I would have given five stars) I was happy with their responsiveness and the fact that this suggestion will be passed on to the development team.

  39. User avatar
    Great Customer Support

    I had to contact Customer Support for a couple of questions about the sync functionality of SynderApp. Long story short: great customer service, Sasha gave me all the information I needed, and even more, with some good advises to make my job even easier. The app has all that I need to sync my transactions between Stripe and Quickbooks Online, saving me a lot of time.

    πŸ‘ Pros:    Great customer support|Affordable price
    πŸ‘Ž Cons:    Nothing, so far
  40. User avatar
    Refunds

    Had a question about the mapping of Refunds to QBO and how to update and adjust for the desired accounts and products. Anastasia was great. To the point, understanding of the issue, clear instructions. Thank you for addressing!

  41. User avatar
    Great Customer Service

    Synder has been a very good app so far and helped our small business to manage multiple payment accounts and free up time for other tasks. On this occasion, we had some questions about changing our subscription plan and their customer service team was very helpful, as always. Anastasia walked me through the available plans and additional sync options, asked us what our typical usage was and suggested the best options for our needs. Thank you Synder and Anastasia for your help and services!

  42. User avatar
    Great Support & and huge time saver

    This software has made my life so much easier! It syncs all the transactions from Stripe with Quickbooks automatically saving a huge amount of time. The support is great too - thanks Jessie!

    πŸ‘ Pros:    Great customer support|Easy to use|Easy integration
  43. User avatar
    GREAT PRODUCT & SUPPORT

    Perfect customer support - there when you need them!!...Great Product to!!

  44. User avatar
    Anastasia was very helpful!

    Anastasia was knowledgeable and quick to respond. She also encouraged me to ask more questions and brought to my attention new features and reports that would be helpful.

  45. User avatar

    Darya was very helpful. i appreciated his detailed responses.

  46. User avatar
    Awesome App and great Customer service

    This app saved me hours of work on a client file. Totally worth downloading. The customer service was amazing. Thank you Anastasia for helping me find what I was looking for. Quick and great customer service.

  47. User avatar
    Ines

    They're very helpful and patient! Thanks Jessie for the great service

  48. User avatar
    Great tech support

    Jessie from live chat support was very helpful when I was struggling through syncing issue.

    🏁 Competitors: QuickBooks Online
    πŸ‘ Pros:    Great customer support
    πŸ‘Ž Cons:    Interface is not intuitive
  49. User avatar

    Great App! helps reduce manual work. Jessie has been extremely helpful with any questions i had

  50. User avatar
    AWESOME

    JESSIE was very helpful in support!

  51. User avatar
    Yuri Borodin

    Thank you for time saved! I suppose it could be something like 30h of handwork per month. Special thanks to Jessie for support and effective and prompt support!

  52. User avatar
    So convenient!

    I love that synderapp automatically syncs my paypal transactions to quickbooks. It is so convenient and helpful!

  53. User avatar
    Sasha & Jessie

    I have given it four stars as I don't know whether the solution provided will work yet. If it does then I am happy to provide another review.
    So far I am happy with the advice, and the way it was given, though!

    ETA The above was written for Sasha but I would like to add Jessie to this now - Thank you to both!

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