Rake Chat Reviews and Details

Screenshots and images

Features & Specs

1. Conversations

   Universal access for SMS, Messenger and WhatsApp users

2. Chat

   Omnichannel Customer Support

3. Chat/Messaging

   Private, Public and Universal Channels for Work Chat

4. Task management

   Full task system, connected to chats and stand-alone

5. Visitors & Exhibitors Tracking

   Know who's on your website and proactively chat with them

6. Knowledge Base

   Article creation with sharable short links

7. Collaborative Workspace

   Multi-workspace functionality - Mobile and Desktop

Videos

Reviews

1. 

   Susan Wick

   · Lead Trainer at W5 Golf · almost 4 years ago
    

   Happy Rake Customer

   We have been using Rake Chat for over a year and have found it to be user-friendly, comprehensive, and always improving! Our company went 100% virtual during the pandemic, so it allows all of us to communicate easily and quickly 24/7, using both the desktop version and the mobile app. We had used Slack for years, but Rake allows us to see the complete message history that Slack did not, which is a huge plus for Rake.

   🏁 Competitors: Slack

   👍 Pros:    User-friendly|Great customer support|Mobile app

2. 

   Amy Caruso

   · Director of Human Resources at W5 Golf, Inc. · almost 4 years ago
    

   Amazing Team, Incredible Product!

   Working fully remote with over 150 employees to manage, communication is key! We needed a life line to be able to stay in constant communication with our team. The fact that I can go back and look at history from over a year ago is so incredibly helpful especially being in HR. With Rake you have the ability to chat privately with a co-worker, in a group chat with no limit on the number of people in the chat, along with company-wide channels. There is also the mobile app which allows you to stay in constant communication with employees when away from the office. The Rake team has been phenomenal and immediately responds when needed.

   🏁 Competitors: Slack

   👍 Pros:    Excellent customer service|User friendly interface|Unlimited message history|Secure and easy to use

   👎 Cons:    No calling/video calling feature

3. 

   Andy Weeks

   · President at W5 Golf, Inc. · almost 4 years ago
    

   Love the ability to chat with customers and internally

   We were a long-time Slack organization - and we loved it. But, we wanted to add chats with customers and Slack wasn't a good option. Also, we were very restricted in our Slack message history within our plan. It was like having no history at all.

   Now, we chat with hundreds of customers a day on Rake - from website, SMS, and Facebook Messenger. We're still having thousands of messages internally a day. But, with Rake instead of Slack, we're getting our full history.

   🏁 Competitors: Slack, LiveChat, Microsoft Teams

   👍 Pros:    Easy user interface|Great customer support|Great value for the money|Excellent features

   👎 Cons:    Needs more chatbot tech

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