Rake Chat
Rake is a next generation universal messaging platform. Rake combines team messaging and omnichannel customer chat, in one workspace.
Rake is the next-generation universal messaging platform for everyone. One-stop: Each System User is given access to a workspace. In the workspace, the System User can collaborate with co-workers and guests through private one-on-one channels, private group channels, and public group channels. Collaboration takes place with written messages which can include attachments, emojis, and live links. The Rake collaboration experience is very similar to Slack and makes Rake a good replacement for Slack or Teams. The cloud based Rake workspace also includes a live two-way omnichannel messaging experience for the System User. Messages may originate from a website chat widget, Facebook Messenger, SMS, etc. When the message flows into the Rake workspace, it includes a small icon to help the System User know its channel of origin. The System User is given the option to ‘GO’ to the conversation and subsequently ‘START’ the conversation. The conversation will be an exchange of written messages which can include attachments, emojis, and live links.
