Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in your CRM and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...

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2018-09-30

Features & Specs

Customization

Nicereply offers extensive customization options, allowing businesses to tailor surveys and feedback forms to match their brand's look and feel.
Integrations

Nicereply seamlessly integrates with various help desk and CRM platforms such as Zendesk, Freshdesk, Intercom, and more, making it easy to incorporate into existing workflows.
Real-time Feedback

Users can receive instant feedback from customers, enabling quick responses to customer issues and improving overall service quality.
Analytics and Reporting

Nicereply provides detailed analytics and reporting features, allowing businesses to track performance, identify trends, and make data-driven decisions.
Ease of Use

The platform is user-friendly, with a straightforward setup process and intuitive interface, making it accessible even for users with limited technical skills.

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