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Znuny VS Request Tracker

Compare Znuny VS Request Tracker and see what are their differences

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Znuny logo Znuny

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Znuny Landing page
    Landing page //
    2021-08-25
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Znuny videos

+ Add

OTRS/Znuny LTS com dashboards no Grafana

More videos:

  • Review - ITSM Znuny ou OTOBO - Consultores ISP
  • Review - OTRS CE / Znuny LTS Integration with Live Helper Chat (LHC)

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Znuny and Request Tracker)

Znuny

Request Tracker

Customer Support
30 30%
Customer Support
70% 70
Help Desk
30 30%
Help Desk
70% 70
Customer Service
40 40%
Customer Service
60% 60
Support
100 100%
Support
0% 0

User comments

Share your experience with using Znuny and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Znuny mentions (0)

We have not tracked any mentions of Znuny yet. Tracking of Znuny recommendations started around Mar 2021.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 11 hours ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
View more

What are some alternatives?

When comparing Znuny and Request Tracker, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Redmine - Flexible project management web application

FreeScout - Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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