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Zimbra VS HelpScout

Compare Zimbra VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zimbra logo Zimbra

Zimbra is trusted by over 500 million users to increase productivity with a complete set of collaboration tools while maintaining total control over security and privacy.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Zimbra Landing page
    Landing page //
    2023-05-06

Zimbra is the trusted email and collaboration platform and productivity suite that includes contacts, calendar, tasks, chat and file sharing, plus videoconferencing, document editing, and file storage. Built on an open source core, it features a modern interface, pre-integrations with popular third-party apps like Zoom, Slack and Dropbox, and can be deployed in the cloud or in on-prem and hybrid environments. Enterprises, governments, financial institutions, service providers and remote teams around the world rely on Zimbra to support complex privacy, data sovereignty and security requirements. Today, Zimbra powers hundreds of millions of mailboxes on desktop and mobile devices in more than 140 countries, and is offered by more than 500 BSPs and 2,000 channel partners. Also available now for small and medium-sized business is Zimbra Cloud, starting at $2.95 per month for 30 GB of storage. Visit www.zimbra.com to learn more and begin a free trial.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Zimbra

Website
zimbra.com
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Zimbra videos

+ Add

Modern Collaboration: Discover why Zimbra is the open source leader in Email and Collaboration

More videos:

  • Review - Zimbra #01 introduction of Open Source Email Collaboration Solution
  • Review - Zimbra Review: Why The University of Pennsylvania Likes Zimbra Email?

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zimbra and HelpScout)

Zimbra

HelpScout

Email
100 100%
Email
0% 0
Help Desk
0 0%
Help Desk
100% 100
SMTP Server
100 100%
SMTP Server
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Zimbra and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zimbra and HelpScout

Zimbra Reviews

Alternative to Zimbra - atmail versus Zimbra - email for telcos
If you’re tired of Zimbra email, talk to us instead. We have more than 20 years of global email expertise and power 170 million mailboxes worldwide. We can be trusted to keep your platform secure, stable, scalable and private. Our modern, white label, multitenant and monetisable solutions are available both on-premises and in the cloud. We also won’t make you go through a...
Source: www.atmail.com
Overview of 5 Best Microsoft Exchange Server Alternatives
If you are an enterprise-level company that is looking for a solution based on open-source technologies, then Zimbra might be what you are looking for. As per the team behind Zimbra, this collaboration platform encompasses multiple open source projects under one supported and certified open-source collaboration application tailored to satisfy the needs of enterprises.
Source: jatheon.com
15 Best iRedMail Alternatives 2021
Zimbra has a calendar feature like iRedMail with a simple web and mobile UI that lets you manage your calendars and address books. Similarly, it also supports POP, IMAP, CardDAV, and CalDAV protocols.
Source: rigorousthemes.com
Top 10 Webmail Clients in 2021
Zimbra Zimbra also works in web browsers. But it isn’t like PHP web clients as it uses the AJAX set of web technologies instead. It offers email and calendar functionality and you can view messages and conversation formats. Its approach to visual search is particularly effective in making short work of managing the largest inboxes. Zimbra is one of the open-source webmail...
Source: www.plesk.com
5 open source webmail clients for browser-based email
Zimbra is a well-maintained project that has been hosted at a number of different corporate entities through the years, and was acquired by Synacore in 2016. It features most of the things you've come to expect in a modern webmail client, from webmail to folders to contact lists to a number of pluggable extensions, and generally works very well. I have to admit that I'm most...
Source: opensource.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zimbra mentions (0)

We have not tracked any mentions of Zimbra yet. Tracking of Zimbra recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Zimbra and HelpScout, you can also consider the following products

iRedMail - A fully fledged, free email server solution, an open source project (GPL v2).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Roundcube - Web-based IMAP email client

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

mailcow - An open source mailserver suite.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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