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Zendesk Support VS Support Hero

Compare Zendesk Support VS Support Hero and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Support Hero logo Support Hero

Educate your customers through self-help support
Not present
  • Support Hero Landing page
    Landing page //
    2023-07-31

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Support Hero videos

No Support Hero videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk Support and Support Hero)

Zendesk Support

Support Hero

Customer Support
80 80%
Customer Support
20% 20
Help Desk
85 85%
Help Desk
15% 15
Customer Service
100 100%
Customer Service
0% 0
Software Development
0 0%
Software Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Support Hero

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Support Hero Reviews

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What are some alternatives?

When comparing Zendesk Support and Support Hero, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SkipFlag - AI knowledge base that builds itself from your communication

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

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