Zendesk Support
Freshdesk
Zoho Desk
Salesforce Service Cloud
LiveAgent
Intercom
Malcolm App
TeamSupport
Alloy Navigator
Cherwell IT Asset Management
Zenworks
Ivanti IT Asset Management Suite
Freshservice
ServiceNow
SolarWinds Service Desk
VIZOR
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.
Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes (What is ITIL?). From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.
Leverage a central repository of technical solutions for lower support costs, faster new staff on-boarding and improve customer satisfaction.
Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more.
Effortlessly gather an in-depth inventory of your entire network including computers, network devices, and installed software.
Zendesk Support Alloy NavigatorOur team of 10 IT technicians has been using Alloy Navigator for almost 5 years to manage our service desk and computer assets. The product is easy to use and highly customizable. When Alloy’s sales rep told me we would be able to tweak its business logic to our needs I thought that was just a marketing pitch and perhaps it would allow me to add new fields, set up data triggers, and customize email notification, pretty much like almost any other product on the market. I was in for a big surprise! Not only Alloy is capable of all of the above, but it also allowed us to add new business actions, each with its own unique data entry form and with completely custom logic. Talk about fitting like a glove! Today Alloy does everything we need – helps us track our laptops and workstations, convert email to tickets, handle level 3 escalations, monitor our internal SLAs, email out performance reports, and much much more. This wouldn’t be a complete package if it didn’t come with excellent training (oh, so invaluable!) and very personable customer support.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!
Zoho Desk - Industry's first context-aware Helpdesk Software
Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.