Software Alternatives, Accelerators & Startups
Register | Login

Zendesk Support Suite VS PrestaShop

Compare Zendesk Support Suite VS PrestaShop and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support Suite logo Zendesk Support Suite

Zendesk Support Suite is a tool that solves and emerges multiple tasks in one place.

PrestaShop logo PrestaShop

Create your online store with PrestaShop's free shopping cart software. Build an ecommerce website for free and start selling online with hundreds of powerful features.
Not present
  • PrestaShop Landing page
    Landing page //
    2023-07-11

Zendesk Support Suite features and specs

  • Comprehensive Solution
    Zendesk Support Suite offers a comprehensive set of tools for customer support, including ticketing, messaging, and live chat. It integrates various support channels into one platform, which makes managing customer interactions more efficient.
  • Scalability
    The suite is designed to accommodate businesses of all sizes, from small startups to large enterprises, allowing companies to scale their support operations as they grow.
  • Customizability
    Zendesk provides highly flexible customization options, enabling businesses to tailor the platform to their specific needs, such as creating custom ticket forms and fields or automating workflows.
  • Integration Capabilities
    Zendesk integrates seamlessly with numerous third-party applications and services, including CRM software, marketing tools, and productivity suites, enhancing functionality and connectivity.
  • Analytics and Reporting
    The platform offers robust analytics and reporting features, allowing businesses to track performance metrics, customer satisfaction, and agent productivity, which aids in making data-driven decisions.

Possible disadvantages of Zendesk Support Suite

  • Cost
    Zendesk Support Suite can be expensive, particularly for small businesses or startups. The cost increases as you add more features or expand the number of users, which might not be feasible for all budgets.
  • Complexity
    The comprehensiveness of the suite can result in a steep learning curve, particularly for teams that are new to such extensive support platforms. This may require investing time and resources in training.
  • Customization Limitations
    While Zendesk offers numerous customization options, there might be limitations in certain areas, which can be restrictive for businesses with very specific or unusual requirements.
  • Support Response Times
    Some users have reported that Zendesk's own customer support can sometimes have slow response times, which can be frustrating when urgent assistance is needed.
  • Over-Reliance on Internet Connection
    As a cloud-based service, Zendesk requires a stable internet connection to function. Any disruptions in connectivity can hinder access and use of the support suite.

PrestaShop features and specs

  • Open Source
    PrestaShop is open-source, which means you have access to the source code and can customize your store extensively to suit your needs.
  • Customization
    With over 5,000 modules and themes available, PrestaShop offers significant customization options to tailor your online store.
  • Multilingual Support
    PrestaShop supports multiple languages and currencies, making it easier to operate in global markets and cater to a diverse customer base.
  • SEO Friendly
    Built-in SEO features help improve your search engine ranking, which can lead to increased visibility and traffic for your online store.
  • Strong Community
    A large, active community of developers and users can provide support, share tips, and offer solutions to common issues.

Possible disadvantages of PrestaShop

  • Complex Setup
    Setting up and customizing PrestaShop can be complex and may require technical expertise, which might be challenging for beginners.
  • Hosting Costs
    As a self-hosted solution, you are responsible for your hosting needs, which can add to the overall operating cost of your online store.
  • Update Dependency
    Each update of PrestaShop may cause compatibility issues with existing modules and themes, requiring additional work to resolve.
  • Limited Official Support
    While the community support is robust, official customer service options are limited and may require purchasing a support plan.
  • Performance Issues
    Large stores with many products and high traffic volumes might experience performance issues without proper optimization and server resources.

Zendesk Support Suite videos

No Zendesk Support Suite videos yet. You could help us improve this page by suggesting one.

Add video

PrestaShop videos

+ Add

Why Is PrestaShop Platform the Best Choice for e-Commerce Websites?

More videos:

  • Review - WooCommerce vs Prestashop vs Shopify vs Wix vs Amazon vs eBay vs Etsy vs AliExpress in 2019
  • Review - Magento vs PrestaShop: What eCommerce CMS is The Best For Your Store?

Category Popularity

0-100% (relative to Zendesk Support Suite and PrestaShop)

Zendesk Support Suite

PrestaShop

Help Desk
100 100%
Help Desk
0% 0
eCommerce
0 0%
eCommerce
100% 100
Customer Support
100 100%
Customer Support
0% 0
eCommerce Platform
0 0%
eCommerce Platform
100% 100

User comments

Share your experience with using Zendesk Support Suite and PrestaShop. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support Suite and PrestaShop

Zendesk Support Suite Reviews

We have no reviews of Zendesk Support Suite yet.
Be the first one to post

PrestaShop Reviews

Top 10 Shopify Alternatives for Ecommerce in 2024
In the digital marketplace, being seen is as important as being good. Platforms like BigCommerce and Magento Open Source offer powerful SEO features and marketing integration capabilities that can propel a business to the top of search results. PrestaShop and Shift4Shop provide a range of promotional tools to help businesses capture and retain customers. For those looking to...
Source: www.attrac.io
PrestaShop alternatives in 2024
And you don’t have to make the switch alone. E-commerce platforms like PrestaShop help business owners achieve success online, regardless of industry or business size. With PrestaShop, you can customize your online shop to match your company brand; track and manage all orders, payments, and data; and create marketing campaigns to grow and scale — all from one powerful,...
Source: www.jotform.com
Shopify Self-Hosted Alternatives for Your E-Commerce Success
PrestaShop is a popular and feature-rich open-source e-commerce platform that empowers businesses to create and manage online stores. Launched in 2007, it has become one of the leading e-commerce solutions globally, offering a wide range of features and customization options. PrestaShop is a versatile and reliable e-commerce platform suitable for businesses of various sizes.
Source: cyberpanel.net
10 Best Shopify Alternatives in 2022
PrestaShop has many features that Shopify doesn't, such as custom themes and extensions. Plus, it supports multiple payment gateways including Paypal Express Checkout (PE), Stripe and GoCardless (GC).
Source: qpe.co.in
LemonStand Closed: Which Are The Best Alternatives For Ecommerce?
However, there is a downside to its price: you will have to do all of the heavy lifting required to get your store online, from setting up your hosting, installing the software onto your web server, and designing and building your store’s front end. However, if time and effort are more abundant resources for you than money, PrestaShop is worth your consideration.
Source: digital.com

Social recommendations and mentions

Based on our record, PrestaShop seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support Suite mentions (0)

We have not tracked any mentions of Zendesk Support Suite yet. Tracking of Zendesk Support Suite recommendations started around Mar 2021.

PrestaShop mentions (3)

  • How MySQL Tuning Can Improve PrestaShop Performance
    PrestaShop is a specialized, free, and open-source e-commerce platform developed in PHP, aimed at providing businesses, from startups to large enterprises, with the infrastructure to launch, manage, and scale their online stores. - Source: dev.to / 11 months ago
  • Ask HN: Is there an e-commerce platform that doesn't suck?
    Have you heard of / tried “prestashop”[1]? I deployed it once for an acquaintance (my domain of expertise is not in e-commerce at all) and was pleasantly surprised by how feature-full, flexible and easy to use (for the store manager) [1] https://prestashop.com/. - Source: Hacker News / almost 2 years ago
  • E-commerce site suggestions for 5-10 products.
    Maybe open source solutions like https://www.opencart.com/ or https://prestashop.com/ ? Source: almost 2 years ago

What are some alternatives?

When comparing Zendesk Support Suite and PrestaShop, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Shopify - Shopify is a powerful ecommerce platform that includes everything you need to create an online store and sell online. Try it free for 14 days.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Magento - Magento is the eCommerce software and platform trusted by the world's leading brands. Grow your online business with Magento.

Loading...