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Zendesk Sell VS Odoo CRM

Compare Zendesk Sell VS Odoo CRM and see what are their differences

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Zendesk Sell logo Zendesk Sell

Enhance productivity, processes, & sales visibility pipeline

Odoo CRM logo Odoo CRM

Open Source CRM
Not present
  • Odoo CRM Landing page
    Landing page //
    2022-11-02

Zendesk Sell features and specs

  • User-Friendly Interface
    Zendesk Sell offers a clean and intuitive user interface that simplifies navigation and usage, making it accessible to users with varying levels of technical proficiency.
  • Integration Capabilities
    Seamlessly integrates with other Zendesk products and a wide range of third-party apps, enhancing workflow efficiency.
  • Automation Features
    Provides powerful automation tools for tasks such as lead qualification, follow-ups, and data entry, which save time and reduce manual efforts.
  • Mobile Accessibility
    Zendesk Sell has a robust mobile app that allows sales teams to manage their tasks and pipeline on the go.
  • Pipeline Management
    Offers comprehensive pipeline management features, including visual sales pipelines and customizable stages, to help track and optimize sales processes.

Possible disadvantages of Zendesk Sell

  • Pricing
    Zendesk Sell can be expensive, especially for smaller businesses or startups, making it less accessible for those with a limited budget.
  • Complexity for Advanced Features
    Some advanced features may have a steep learning curve and may require additional training for effective utilization.
  • Limited Customization
    While offering a good range of functionalities, sometimes customization options may fall short for businesses with highly specific needs.
  • Occasional Performance Issues
    Users have reported occasional slowdowns and performance issues, which can disrupt workflow efficiency.
  • Integration Learning Curve
    Despite its integration capabilities, setting up and managing integrations may require a certain level of technical expertise, posing a challenge for non-technical users.

Odoo CRM features and specs

  • Integrated Suite
    Odoo CRM is part of a larger suite of business applications that can be seamlessly integrated, reducing the need for multiple disjointed systems.
  • Customization
    Highly customizable with a variety of modules and third-party apps, allowing businesses to tailor the CRM to their specific needs.
  • User-Friendly Interface
    Odoo CRM features an intuitive, user-friendly interface, making it accessible for users with varying levels of technical expertise.
  • Cost-Effective
    Offers a flexible pricing model that can be more affordable compared to other CRM solutions, especially for small to medium-sized enterprises.
  • Open Source Flexibility
    As an open-source platform, Odoo allows for significant flexibility and potential for community-contributed enhancements.
  • Scalability
    Scalable to meet the needs of growing businesses, with features and modules that can be added as the company expands.

Possible disadvantages of Odoo CRM

  • Complex Setup
    Initial setup and customization can be complex and may require technical expertise or consulting support.
  • Learning Curve
    Despite its user-friendly design, the sheer number of features and options can result in a steep learning curve for new users.
  • Performance Issues
    In some cases, performance issues such as slow loading times have been reported, especially with larger datasets.
  • Limited Out-of-the-Box Features
    Some advanced CRM features may require additional modules or third-party apps, which could incur extra costs.
  • Support Costs
    While the basic software is cost-effective, professional support and consulting services can be expensive.
  • Localization
    Localization for certain regions might not be as robust, leading to potential issues in language, date formats, and regional compliance.

Analysis of Zendesk Sell

Overall verdict

  • Zendesk Sell is generally regarded positively, especially by small to medium-sized businesses that need an easy-to-use CRM with powerful capabilities. While it may not have all the advanced features of more complex CRM systems, its simplicity and integration with other Zendesk products make it a reliable option for many sales teams.

Why this product is good

  • Zendesk Sell is considered a strong choice for businesses looking for a CRM solution due to its user-friendly interface, robust integration capabilities, and comprehensive features designed to optimize the sales process. It offers tools for managing leads, tracking interactions, and automating sales workflows, which can help businesses enhance their sales team's productivity and efficiency.

Recommended for

    Zendesk Sell is recommended for small to medium-sized businesses, sales teams looking for a straightforward CRM solution, and companies that are already using other Zendesk products and want a seamless integration across their customer service and sales platforms.

Analysis of Odoo CRM

Overall verdict

  • Odoo CRM is a strong option for businesses looking for an integrated and customizable customer relationship management solution. Its flexibility and ability to grow with a company make it a viable choice for both small and large organizations.

Why this product is good

  • Odoo CRM is considered good because it integrates seamlessly with other Odoo modules, offering an all-in-one solution for businesses. It is highly customizable, allowing companies to tailor the CRM to their specific needs. Its user-friendly interface and automation capabilities improve sales efficiency and customer relationship management. Additionally, Odoo CRM offers a cost-effective solution compared to other CRM systems, as it can scale with the business by integrating additional features as needed.

Recommended for

    Odoo CRM is recommended for small to medium-sized businesses that require a CRM system with flexibility and integration capabilities. It is also suitable for larger organizations that value an all-in-one business solution and can benefit from its scalability and modular design.

Zendesk Sell videos

+ Add

Zendesk Sell Review: Overview, Key Features, Pros And Cons, And Similar Products

More videos:

  • Review - Zendesk Sell Overview
  • Demo - Zendesk Sell: Introduction Demo
  • Demo - Zendesk Sell Overview Demo

Odoo CRM videos

+ Add

Odoo CRM - Amazing Open Source & Cloud CRM

More videos:

  • Review - CRM Basics and Pipelines | Odoo CRM
  • Review - Odoo CRM vs. Salesforce | Independent Comparison

Category Popularity

0-100% (relative to Zendesk Sell and Odoo CRM)

Zendesk Sell

Odoo CRM

CRM
50 50%
CRM
50% 50
Sales
54 54%
Sales
46% 46
Business & Commerce
48 48%
Business & Commerce
52% 52
Sales Workflow
59 59%
Sales Workflow
41% 41

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Sell and Odoo CRM

Zendesk Sell Reviews

We have no reviews of Zendesk Sell yet.
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Odoo CRM Reviews

What is CRM?
The open source CRM par excellence. It belongs to Odoo ERP, the largest business application suite nowadays. Being Open Source, it has the largest community of companies and developers, who continuously provide new improvements and specific functionalities in all areas. Its price is the lowest by far, since it has no cost of licenses. In our opinion, Odoo CRM is the most...
Source: prokom.es

What are some alternatives?

When comparing Zendesk Sell and Odoo CRM, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

CiviCRM - A Constituent relationship management for the Civic Sector

Pipeline CRM - Customer relationship management and sales CRM software to organize, track, and manage your deals, leads, and contacts. Great for sales teams of all sizes.

WORKetc CRM - All-in-one business management system. CRM + Social + Projects + Billing

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