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Zendesk Connect VS NICE inContact

Compare Zendesk Connect VS NICE inContact and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Zendesk Connect logo Zendesk Connect

Personalized customer engagement and communication tool

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
Not present
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Zendesk Connect videos

No Zendesk Connect videos yet. You could help us improve this page by suggesting one.

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Zendesk Connect and NICE inContact)

Zendesk Connect

NICE inContact

Emergency Communications
100 100%
Emergency Communications
0% 0
Communication
0 0%
Communication
100% 100
Voice Broadcasting
100 100%
Voice Broadcasting
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Connect and NICE inContact

Zendesk Connect Reviews

We have no reviews of Zendesk Connect yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Zendesk Connect and NICE inContact, you can also consider the following products

DialMyCalls - The easy to use mass and emergency notification platform. Send a phone call, text message or e-mail to your entire list of people in seconds.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Call-Em-All - Call or send messages to friends and family members as well as other people who are online. The app allows you to create a message and send it out to multiple devices and pages.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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