ZapScale
Gainsight
Churnzero
SmartKarrot
Churn360
Totango
ClientSuccess
SmartSupport
UserIQ
Adobe Analytics
Google Analytics
Pendo
Smartlook
Gainsight
Churnzero
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ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell.
ZapScale is the only Customer Success platform that provides:
ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.
ZapScale UserIQNo features have been listed yet.
Based on our record, ZapScale seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
1) Managing an Excel sheet: Create a robust Excel sheet where you can store all your customer data. This method allows you to organize information such as customer details, interactions, and purchase history. However, keep in mind that as the number of customers and data points increases, managing an Excel sheet can become complex. It's a good way to start your data management. 2) Utilizing a CRM (Customer... Source: 11 months ago
Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
Hi, I understand your situation as we also have a similar-sized team managing a customer base of around 200+. To address our visibility issues, we recently adopted ZapScale, which has been incredibly helpful. ZapScale efficiently consolidates customer data and provides a health scoring system based on customer behavior. The best part is that all four of us transitioned from using Excel to ZapScale within a week.... Source: 11 months ago
I have experience in mature CS operations with over 1000+ customers, including 250+ high-touch CS accounts. We've found Gainsight o be a great tool, but for an early-stage startup like yours, I recommend exploring more cost-effective and user-friendly options such as Customersuccessbox, ZapScale, Vitally, or Smartkarrot. These tools are better suited for your needs. Source: 11 months ago
We rely on Rocketlane to facilitate our onboarding process, as it has proven to be indispensable in efficiently managing our onboarding projects. Additionally, we have implemented standardized onboarding playbooks and leveraged automation whenever possible. For training purposes, we have integrated Userlane, which offers guided tours of our product, and we connect users to our knowledge base as needed. This is... Source: about 1 year ago
Gainsight - Customer Success for the New Enterprise
Adobe Analytics - Adobe Analytics is an industry-leading solution that empowers you to understand your customers as people and steer your business with customer intelligence.
Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.
Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.
SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.
Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.
