Zammad VS WATI

Zammad

The Zammad - Help Desk and Ticket System - Community Page

WATI

No-code chatbot builder for WhatsApp Business

Landing page //
2023-07-27

Landing page //
2023-08-22

Zammad

WATI videos

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WATI - Team Inbox powered by WhatsApp API

Category Popularity

0-100% (relative to Zammad and WATI)

WATI

Customer Support

41 41%

Customer Support

59% 59

Help Desk

100 100%

Help Desk

0% 0

0 0%

100% 100

Customer Service

100 100%

Customer Service

0% 0

User comments

Share your experience with using Zammad and WATI. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and WATI

Zammad Reviews

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WATI Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps

This app offers services from a chatbot to take care of your WhatsApp that serves as a customer service. Thus, if you are relying on that thing for your business then you can try Wati, for sure.

Source: www.regendus.com

Social recommendations and mentions

Based on our record, Zammad should be more popular than WATI. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

An open-source ticketing system
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
MSP opensource ticketing tool -ITSM
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
Ticketing system for internal IT team
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
Free Service Desk Software
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
Implement a real ticket system, a basic one or none for a tiny company with one admin?
A simple self-hosted one: https://zammad.org/. Source: about 1 year ago

WATI mentions (3)

Verifying a nemployers business for whatsapp API via Meta business Suite
I am looking to use an API service for Whatsapp wati.io is looking like the most appropriate for us at the moment. Source: about 1 year ago
APIs/Saas for building chat bots?
I'm busy doing WhatsApp integration for my CRM using a platform called WATI. Source: over 2 years ago
Offical WhatsApp API
I could find wati.io. Any thing else you guys know ? Source: over 2 years ago

What are some alternatives?

When comparing Zammad and WATI, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

AiSensy - Whatsapp Chatbot, CRM & Marketing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Respond.io - Turn Every Conversation into Business Results