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Zammad VS Trakdesk

Compare Zammad VS Trakdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

Trakdesk logo Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support
  • Zammad Landing page
    Landing page //
    2023-07-27
  • Trakdesk Landing page
    Landing page //
    2019-03-19

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

Trakdesk videos

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Category Popularity

0-100% (relative to Zammad and Trakdesk)

Zammad

Trakdesk

Customer Support
89 89%
Customer Support
11% 11
Help Desk
88 88%
Help Desk
12% 12
Customer Service
88 88%
Customer Service
12% 12
Live Chat
100 100%
Live Chat
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and Trakdesk

Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...
Source: www.zendesk.com

Trakdesk Reviews

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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
View more

Trakdesk mentions (0)

We have not tracked any mentions of Trakdesk yet. Tracking of Trakdesk recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and Trakdesk, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Maian Support - Free responsive PHP Helpdesk System

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Churndown - Gather actionable feedback in one click

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