Zammad VS Jira

Compare Zammad VS Jira and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured

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Zammad

The Zammad - Help Desk and Ticket System - Community Page

Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Landing page //
2023-07-27

Landing page //
2023-10-09

Zammad

Jira videos

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Jira Core Walkthrough and Review

Category Popularity

0-100% (relative to Zammad and Jira)

Jira

Customer Support

100 100%

Customer Support

0% 0

Project Management

0 0%

Project Management

100% 100

Help Desk

100 100%

Help Desk

0% 0

Task Management

0 0%

Task Management

100% 100

User comments

Share your experience with using Zammad and Jira. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and Jira

Zammad Reviews

We have no reviews of Zammad yet.
Be the first one to post

Jira Reviews

Luminous Valentine

about 2 years ago

my experience
Jira may be extremely sluggish and require a large amount of memory on the client side.

👍 Pros: Affordable price|Affordable

👎 Cons: Super simple|Scalable

The Ultimate List of 20 Best AI Work Management Tools

Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.

Source: ppm.express

12 Best ClickUp Alternatives for Innovative Management in 2023

Benefits of Jira compared to ClickUp: Jira is an open and integrated platform that doesn’t limit you to any apps. Even though ClickUp has many integrations, Jira can be used with any app and customized to your needs as far as integrations go.

Source: ayanza.com

Plane: Open-Source Alternative to Jira | Hacker News

Another feature Plane probably has: not being horribly laggy. You could make a ticket in Jira with a bunch of links or whatever the hell it is that makes Jira load so slowly, and make an identical ticket in Plane, and compare the loading times. From my Jira experiences it shouldn't be hard to be 10x faster.

Source: news.ycombinator.com

10 Best Software For Project Management in 2022

Jira is a project management software for planning and tracking software development projects from concept to release. It is most functional when used for agile product marketing or implementing Scrum, a methodology for executing particularly complex projects.

Source: medium.com

14 Best Wrike Alternatives For Project Management In 2022

Getting into more serious, feature rich alternatives to Wrike, we’ve got Jira. This is one of our top Wrike alternatives, and for good reason. With Jira, which is often used by engineering and software development teams, you can view your projects a number of ways, from Kanban to Scrum boards, and you can visualize a great level of detail using the report generation options....

Source: hive.com

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

An open-source ticketing system
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
MSP opensource ticketing tool -ITSM
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
Ticketing system for internal IT team
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
Free Service Desk Software
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
Implement a real ticket system, a basic one or none for a tiny company with one admin?
A simple self-hosted one: https://zammad.org/. Source: about 1 year ago

Jira mentions (0)

We have not tracked any mentions of Jira yet. Tracking of Jira recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and Jira, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.