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Zammad VS ITM Platform

Compare Zammad VS ITM Platform and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

ITM Platform logo ITM Platform

Cloud-based Project Management Solutions
  • Zammad Landing page
    Landing page //
    2023-07-27
  • ITM Platform Landing page
    Landing page //
    2023-02-08

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

ITM Platform videos

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30-minute demo ITM Platform – Project Management Functionalities

More videos:

  • Review - ITM Platform - Intro
  • Review - Demostración ITM Platform PPM

Category Popularity

0-100% (relative to Zammad and ITM Platform)

Zammad

ITM Platform

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

Share your experience with using Zammad and ITM Platform. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and ITM Platform

Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...
Source: www.zendesk.com

ITM Platform Reviews

We have no reviews of ITM Platform yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: over 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
View more

ITM Platform mentions (0)

We have not tracked any mentions of ITM Platform yet. Tracking of ITM Platform recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and ITM Platform, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Workfront - Award winning project management software helps you manage projects in one place. A cloud-based work management tool for marketing and IT teams.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NQI Orchestra - A project portfolio management solution. NQI Orchestra helps manage the life cycle of the project portfolios.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WorkOtter - WorkOtter is the #1 ranked SaaS project, resource, and portfolio management solution. We are a simple, sensible, and supportable alternative to the complex PPMs and the toy-like task managers.

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