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Zammad VS Helpdesk Pilot

Compare Zammad VS Helpdesk Pilot and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

Helpdesk Pilot logo Helpdesk Pilot

IT help desk management software
  • Zammad Landing page
    Landing page //
    2023-07-27
  • Helpdesk Pilot Landing page
    Landing page //
    2021-07-24

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

Helpdesk Pilot videos

No Helpdesk Pilot videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zammad and Helpdesk Pilot)

Zammad

Helpdesk Pilot

Customer Support
91 91%
Customer Support
9% 9
Help Desk
91 91%
Help Desk
9% 9
Customer Service
93 93%
Customer Service
7% 7
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

Helpdesk Pilot mentions (0)

We have not tracked any mentions of Helpdesk Pilot yet. Tracking of Helpdesk Pilot recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and Helpdesk Pilot, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kchmviewer - Kchmviewer is a free, open-source CHM (MS HTML help) and EPUB viewer for Unix, Mac and Windows...

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