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YveBot VS Pointel DCCM

Compare YveBot VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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YveBot logo YveBot

Smart rule-based bot. For Browser & Node.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • YveBot Landing page
    Landing page //
    2021-12-21
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

YveBot videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to YveBot and Pointel DCCM)

YveBot

Pointel DCCM

Chatbots
100 100%
Chatbots
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Slack
100 100%
Slack
0% 0
Communication
62 62%
Communication
38% 38

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What are some alternatives?

When comparing YveBot and Pointel DCCM, you can also consider the following products

botwick - Build your own SMS-based text bot

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Bot Store - A marketplace for ready-to-customize chatbot templates.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Abot for Slack - Trusted by over 1000 Slack teams ✅. Abot is a simple and highly configurable app for anonymous feedback messages and more. If you want to create a poll on Slack or use it as an anonymous suggestion box you just need to type a simple command.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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