Pointel DCCM VS Abot for Slack

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

It is a simple Slack app allowing you to submit an honest and confidential feedback.

Whoever receives a feedback can reply to it without knowing who is the author. The author can reply back anonymously, or decide to reveal his identity.

Slack team admins can disable direct private anonymous messages or even limit Abot usage to set of whitelisted channels or permitted users group.

Create polls and allow your colleagues to vote and discuss them anonymously.

You can use to it do an anonymous AMA with your boss or just for kicks on a seperate channel.

Abot is the best way to add a customizable layer of anonymous communication on top of the Slack platform.