Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Abot for Slack - Trusted by over 1000 Slack teams ✅. Abot is a simple and highly configurable app for anonymous feedback messages and more. If you want to create a poll on Slack or use it as an anonymous suggestion box you just need to type a simple command.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Beep Boop - Ridiculously simple hosting platform for Slack bots.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Estherbot - Transform your resume into a bot.