Software Alternatives & Reviews
Register | Login

Wowdesk VS ManageEngine ServiceDesk Plus

Compare Wowdesk VS ManageEngine ServiceDesk Plus and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Wowdesk logo Wowdesk

Wowdesk is an affordable, flexible, and user-friendly omnichannel help desk software helping businesses of all sizes deliver WOWing... customer experience.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Wowdesk Landing page
    Landing page //
    2021-09-24

Wowdesk is a customer service platform that aims to provide and deliver optimum multi-channel customer support services through various channels including self-service portals, email, chat, phone, and social media networks at best price. Wowdesk is installed in multidue of industries with different sizes across the globe. Wowdesk is revamping the customer service space with its future thinking technology. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com

  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Wowdesk features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Wowdesk videos

+ Add

Wowdesk Product Tour Video

More videos:

  • Demo - Wowdesk demo video

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Wowdesk and ManageEngine ServiceDesk Plus)

Wowdesk

ManageEngine ServiceDesk Plus

Customer Support
100 100%
Customer Support
0% 0
Help Desk
4 4%
Help Desk
96% 96
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using Wowdesk and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Wowdesk and ManageEngine ServiceDesk Plus

Wowdesk Reviews

We have no reviews of Wowdesk yet.
Be the first one to post

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Wowdesk and ManageEngine ServiceDesk Plus, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zenkit - Zenkit is the home you always wanted for your ideas, your projects, your business.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Loading...