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West Cloud Contact Pro VS Genesys PureConnect

Compare West Cloud Contact Pro VS Genesys PureConnect and see what are their differences

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West Cloud Contact Pro logo West Cloud Contact Pro

West Cloud Contact Pro is a fully blended inbound, outbound and multichannel contact center.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • West Cloud Contact Pro Landing page
    Landing page //
    2023-07-02
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to West Cloud Contact Pro and Genesys PureConnect)

West Cloud Contact Pro

Genesys PureConnect

Communication
7 7%
Communication
93% 93
Work Management
100 100%
Work Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Time Tracking
100 100%
Time Tracking
0% 0

User comments

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What are some alternatives?

When comparing West Cloud Contact Pro and Genesys PureConnect, you can also consider the following products

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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