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Web Help Desk VS OTRS Business Solution

Compare Web Help Desk VS OTRS Business Solution and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Web Help Desk logo Web Help Desk

Web Help Desk is a help desk ticketing and IT asset management software.

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an
  • Web Help Desk Landing page
    Landing page //
    2023-09-22
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26

Web Help Desk videos

+ Add

Introduction to Web Help Desk

OTRS Business Solution videos

+ Add

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

Category Popularity

0-100% (relative to Web Help Desk and OTRS Business Solution)

Web Help Desk

OTRS Business Solution

Help Desk
76 76%
Help Desk
24% 24
Help Desk And Ticketing
84 84%
Help Desk And Ticketing
16% 16
Customer Service
45 45%
Customer Service
55% 55
Customer Support
79 79%
Customer Support
21% 21

User comments

Share your experience with using Web Help Desk and OTRS Business Solution. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, OTRS Business Solution seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Web Help Desk mentions (0)

We have not tracked any mentions of Web Help Desk yet. Tracking of Web Help Desk recommendations started around Mar 2021.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 1 year ago

What are some alternatives?

When comparing Web Help Desk and OTRS Business Solution, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

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