Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.
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What I like the best about Blitz is that it is an interactive and user-friendly interface. It’s hassle-free to use and understandability isn’t an issue. Its customer service is above par with prompt support option to walk you through any problems that you may face, which is highly unlikely given my experience with it.
What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.
Based on our record, Wayk Now seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you like RDCman try devolutions remote desktop https://devolutions.net/. It takes a little to set up but you can import your RDCman files also does SSH has a secure database for password key files and can be secured by MFA and much more, interface is ok and a little slow but l like it for a one stop shop for all my RDP and SSH needs. Source: over 1 year ago
We're looking at https://devolutions.net/ for RBAC password management and RDP connection management. I don't have an opinion on it yet as I haven't completed the install yet, but it looks promising. Source: about 2 years ago
Normally when an agent connects to the remote client, most of the time it's with a single use password within the remote desktop app, but in this case, if I'm right, something like this is maybe what you are looking for. Source: almost 3 years ago
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