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Wannadocs VS HelpScout

Compare Wannadocs VS HelpScout and see what are their differences

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Wannadocs logo Wannadocs

Wannadocs is a Knowledge Base management system. We can help you build an internal knowledge base for your team and hosted product docs for your customers, all within the same awesome UI. Start to increase user satisfaction today!

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Wannadocs Landing page
    Landing page //
    2021-11-15

Build a stunning, easy-to-manage product docs To create a high-quality knowledge base, you need to focus on creating content, we make a lot of efforts to save you from technical details and give you access to the best solutions in supporting your customers.

Knowledge Base Portal The Portal is a knowledge management system for content producers. It's the heart of the Wannadocs that is available only for knowledge base owners and editors. Here you will create and edit articles, see Analytics, manage Project settings and Team.

  1. Content Nesting: Articles and categories can be deeply nested. Try drag and drop it!

  2. Rich Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo.

  3. Content Importing Import content directly from Notion, Google Docs, Github Wiki.

See all Portal features ✨

Knowledge Base Website The Website is a knowledge base that is available for content consumers. It's a result of your content creation. Fast and robust, mobile-friendly, and SEO-optimized application. Here your customers or colleagues will get your Knowledge Base.

  1. Fast Loading: Content compressed and cached. High Google PageSpeed results!

  2. Popular Translations: English, Russian, German, French, Spanish, Portuguese, and Ukrainian.

  3. Content Delivery Network: Uploaded images stored in the CDN that allows getting articles faster.

See all Website features ✨

  • HelpScout Landing page
    Landing page //
    2023-07-14

Wannadocs

Website
wannadocs.com
Pricing URL
Official Wannadocs Pricing
$ Details
paid Free Trial $10.0 / Monthly (Unlimited views, Multi-languages, 100 articles, 1 GB storage)
Platforms
Browser Web
Release Date
2020 October
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Wannadocs features and specs

  • Editor: Yes
  • Markdown: Yes
  • Export to PDF: Yes
  • SEO Optimized Content: Yes
  • Analytics: Yes
  • SSL Certificates: Yes
  • Integrations: Intercom, Chatra, etc
  • Cloud-based: Yes
  • Self Hosted: Yes
  • Branding: Logo, Favicon, theme color management
  • Team Management: Owner or Editor roles
  • Multiple Languages: English, Russian, Ukrainian, German, French, Spanish, Portuguese
  • Variations Management: Yes
  • Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo, etc
  • Drag & Drop Interface: Yes
  • Hotkeys: Yes
  • Importing: Notion, Google Docs, Github Wiki
  • Custom Domain: Yes
  • Custom CSS: Yes
  • Custom JS: Yes
  • CDN Delivery: Yes
  • Mobile first: Yes
  • Responsive Design: Yes
  • Search Functionality: Yes
  • Robots.txt: Yes
  • Sitemap.xml: Yes

HelpScout features and specs

No features have been listed yet.

Wannadocs videos

+ Add

How to create a new project in Wannadocs?

More videos:

  • Demo - Wannadocs Demo

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Wannadocs and HelpScout)

Wannadocs

HelpScout

Knowledge Base
100 100%
Knowledge Base
0% 0
Help Desk
0 0%
Help Desk
100% 100
Documentation
100 100%
Documentation
0% 0
Customer Support
1 1%
Customer Support
99% 99

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wannadocs and HelpScout

Wannadocs Reviews

We have no reviews of Wannadocs yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wannadocs mentions (0)

We have not tracked any mentions of Wannadocs yet. Tracking of Wannadocs recommendations started around Jul 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Wannadocs and HelpScout, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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