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VoIPTools VS Blitzz

Compare VoIPTools VS Blitzz and see what are their differences

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VoIPTools logo VoIPTools

VoIPTools has a broad range of tools to help the user create a robust Call Center.

Blitzz logo Blitzz

Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.
  • VoIPTools Landing page
    Landing page //
    2023-03-12
  • Blitzz Landing page
    Landing page //
    2021-07-30

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.

VoIPTools

Website
voiptools.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Blitzz

Website
blitzz.co
Pricing URL
Official Blitzz Pricing
$ Details
freemium $35.0 / Monthly (Pro)
Platforms
Web iOS Android Browser Google Chrome Mac OSX Windows Linux Firefox Safari REST API Cross Platform Cloud iPhone JavaScript Salesforce ServiceNow Zendesk
Release Date
2017 January
Edit details

VoIPTools features and specs

No features have been listed yet.

Blitzz features and specs

  • SMS: Choose how you invite your guest users. All of this can be configured based on your workspace domain.
  • No app download: Blitzz Supports all major mobile browsers so your guest users don't have to install an app.
  • Screen sharing: Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
  • Augmented Reality: Use a Live pointer on a live video stream to navigate the end-user.
  • Markup Tools: Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
  • Silent Observer: Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.
  • Optical Character Recognition: Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
  • Remote Flash Light: Agents can remotely turn ON and OFF mobile users flash-light
  • Remote Zoom: Remotely zoom with remote visual support features that enable you to view finite details.
  • Capture and Save Image: Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

VoIPTools videos

+ Add

3CX On Call Manager by VoIPTools | Live demo

More videos:

  • Review - Implementing JWT Authorization with VoIPTools | Live Webinar Hosted December 8th 2022.
  • Review - 3CX Recording Manager by VoIPTools | Live Webinar Hosted on Sep 8, 2022

Blitzz videos

+ Add

Remote Video Support with Blitzz

More videos:

  • Demo - Remote Video Inspections with Blitzz

Category Popularity

0-100% (relative to VoIPTools and Blitzz)

VoIPTools

Blitzz

Communication
38 38%
Communication
62% 62
Customer Support
0 0%
Customer Support
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Augmented Reality
0 0%
Augmented Reality
100% 100

User comments

Share your experience with using VoIPTools and Blitzz. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare VoIPTools and Blitzz

VoIPTools Reviews

We have no reviews of VoIPTools yet.
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Blitzz Reviews

  1. Great and easy to use for video support

    What I like the best about Blitz is that it is an interactive and user-friendly interface. It’s hassle-free to use and understandability isn’t an issue. Its customer service is above par with prompt support option to walk you through any problems that you may face, which is highly unlikely given my experience with it.

    🏁 Competitors: Zoom
    👍 Pros:    First of all there is a free option that you try, and even this package has great possibilities. the best part, that you can customize your branding and sms text messages to meet your branding for remote video call invite
    👎 Cons:    Hard to find with the level of customer support these guys are providing
  2. "Beautiful and easy to use for video support App"

    What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.

    🏁 Competitors: TechSee, SightCall
    👍 Pros:    I love that i can send a link over sms/whatsapp and tell someone to open it in chrome and just know that it will work. i have had almost no issues with the service in the several years that i have used it. my clients have found it easy to connect, and the screen share has been vital to my remote business.
    👎 Cons:    To be honest nothing! i think they should do a little more marketing, people don't know about them much! except that all looks good and okay for me!

Social recommendations and mentions

Based on our record, VoIPTools seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

VoIPTools mentions (1)

  • 3rd party OOH on call scheduling app with a SQL database
    Don't know. have you checked with voiptools.com? Source: about 3 years ago

Blitzz mentions (0)

We have not tracked any mentions of Blitzz yet. Tracking of Blitzz recommendations started around Mar 2021.

What are some alternatives?

When comparing VoIPTools and Blitzz, you can also consider the following products

Voxer - Turn your phone into a Walkie Talkie. Don't waste time on phone calls and voicemails.

TechSee - Intelligent visual customer support solution

WebRTC - WebRTC is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs. The WebRTC components have been optimized to best serve this purpose.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

NetSupport 24-7 - Innovative software solutions for schools and enterprises. Award winning Remote Control, Classroom Management, Safeguarding, Asset Management and ServiceDesk solutions. Learn more and get your FREE Trial today.

NextPlane - NextPlane offers cloud-based, scalable unified communications federation service for the enterprise.

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