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Vocalcom VS NICE inContact

Compare Vocalcom VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Vocalcom Landing page
    Landing page //
    2023-02-09
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Vocalcom videos

+ Add

[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Vocalcom and NICE inContact)

Vocalcom

NICE inContact

Communication
5 5%
Communication
95% 95
Enterprise Communication
8 8%
Enterprise Communication
92% 92
Call Center Software
16 16%
Call Center Software
84% 84
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and NICE inContact

Vocalcom Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Vocalcom and NICE inContact, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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