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Vocalcom VS Genesys

Compare Vocalcom VS Genesys and see what are their differences

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Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • Vocalcom Landing page
    Landing page //
    2023-02-09
  • Genesys Landing page
    Landing page //
    2023-09-13

Vocalcom videos

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[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Vocalcom and Genesys)

Vocalcom

Genesys

Communication
14 14%
Communication
86% 86
Enterprise Communication
22 22%
Enterprise Communication
78% 78
Call Center Software
25 25%
Call Center Software
75% 75
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and Genesys

Vocalcom Reviews

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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Vocalcom and Genesys, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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