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Vision Helpdesk VS SydneyEnterprise

Compare Vision Helpdesk VS SydneyEnterprise and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

SydneyEnterprise logo SydneyEnterprise

SydneyEnterprise is an integrated library solution that connects traditional library services with knowledge management.
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • SydneyEnterprise Landing page
    Landing page //
    2023-09-30

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

SydneyEnterprise

Website
lucidea.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

SydneyEnterprise features and specs

No features have been listed yet.

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

SydneyEnterprise videos

+ Add

SydneyEnterprise Overview

Category Popularity

0-100% (relative to Vision Helpdesk and SydneyEnterprise)

Vision Helpdesk

SydneyEnterprise

Help Desk
100 100%
Help Desk
0% 0
LMS
0 0%
LMS
100% 100
Customer Support
100 100%
Customer Support
0% 0
CMS
0 0%
CMS
100% 100

User comments

Share your experience with using Vision Helpdesk and SydneyEnterprise. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and SydneyEnterprise

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

SydneyEnterprise Reviews

We have no reviews of SydneyEnterprise yet.
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Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

SydneyEnterprise mentions (0)

We have not tracked any mentions of SydneyEnterprise yet. Tracking of SydneyEnterprise recommendations started around Mar 2021.

What are some alternatives?

When comparing Vision Helpdesk and SydneyEnterprise, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LIBSYS7 - LIBSYS7 is a library management software that offers solutions in library automation, RFID and digital resource management.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Eloquent Library - Eloquent Library contains all the functions available in traditional Integrated Library Systems, plus everything required to build and maintain a virtual library.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mandarin Library Automation - Mandarin Library Automation helps librarians and teachers to bring relevant, current information to libraries and classrooms.

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