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Vision Helpdesk VS RecTrac

Compare Vision Helpdesk VS RecTrac and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

RecTrac logo RecTrac

Recreation management software & services to help communities thrive, RecTrac provides seamless management of all your recreation operations needs
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • RecTrac Landing page
    Landing page //
    2021-10-16

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

RecTrac

Website
vermontsystems.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

RecTrac features and specs

No features have been listed yet.

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

RecTrac videos

+ Add

Facilities RecTrac

More videos:

  • Review - Cashing Out in RecTrac
  • Review - RecTrac Training Intro

Category Popularity

0-100% (relative to Vision Helpdesk and RecTrac)

Vision Helpdesk

RecTrac

Help Desk
100 100%
Help Desk
0% 0
Appointments and Scheduling
0 0%
Appointments and Scheduling
100% 100
Customer Support
100 100%
Customer Support
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

Share your experience with using Vision Helpdesk and RecTrac. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and RecTrac

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

RecTrac Reviews

We have no reviews of RecTrac yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

RecTrac mentions (0)

We have not tracked any mentions of RecTrac yet. Tracking of RecTrac recommendations started around Mar 2021.

What are some alternatives?

When comparing Vision Helpdesk and RecTrac, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CivicRec - Parks and Recreation

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

InnoSoft Fusion - Fusion makes it easier than ever to manage organization's recreational facilities and members.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ActiveNet - ActiveNet is a SaaS-based recreation and event management solution built for local communities, companies, non-profit organizations, and entertainment managers.

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