Software Alternatives, Accelerators & Startups

Vision Helpdesk VS PAQATO

Compare Vision Helpdesk VS PAQATO and see what are their differences

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

PAQATO logo PAQATO

The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.
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  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • PAQATO Landing page
    Landing page //
    2021-10-20

With PAQATO, online retailers offer their customers an outstanding after sales experience and ensure maximum satisfaction. Personalized shipping notifications and a tracking page in their own store turn customers into loyal fans. Through proactive multi-channel communication, online stores exploit cross-selling potential during the shipping process and collect strong customer reviews. At the same time, smart shipment controlling allows online retailers to maintain a full overview of their shipping processes and reduce their service costs with transparent data. Today, over 1,000 e-commerce companies such as OTTO, Peek & Cloppenburg, ROSE Bikes and KoRo are already delighting their customers with outstanding after-sales experiences.

Vision Helpdesk

$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January

PAQATO

Website
paqato.com
$ Details
paid €349.0 / Monthly
Platforms
Shopify Magento WooCommerce REST API Shopware Oxid Gambio Plentymarkets Prestashop Sage Spryker Versa Commerce Wix Jimdo xt:Commerce Integromat
Release Date
2015 January

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

PAQATO features and specs

  • track & trace page: Create and manage the Track & Trace page for your online shop.
  • Shipping communication: Proactive communication during the parcel journey.
  • Shipment controlling: BI-supported shipment controlling for fewer service requests.
  • Return portal: Fully automated digital returns management for your online shop.

Vision Helpdesk videos

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

PAQATO videos

PAQATO - After Sales Experience

More videos:

  • Review - Push Communication auf der Paketreise - PAQATO bei the Digital Bash - Marketing Tools

Category Popularity

0-100% (relative to Vision Helpdesk and PAQATO)
Help Desk
100 100%
0% 0
eCommerce Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
eCommerce
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and PAQATO

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...

PAQATO Reviews

We have no reviews of PAQATO yet.
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Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 2 years ago

PAQATO mentions (0)

We have not tracked any mentions of PAQATO yet. Tracking of PAQATO recommendations started around Oct 2021.

What are some alternatives?

When comparing Vision Helpdesk and PAQATO, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

parcelLab - Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

PackageX Receive - PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DelivApp - Software for managing online ordering, delivery and loyalty for multi-unit restaurants