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Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.
Basecamp - A simple and elegant project management system.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
Redmine - Flexible project management web application