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ViiBE.co VS GoToAssist

Compare ViiBE.co VS GoToAssist and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • GoToAssist Landing page
    Landing page //
    2023-08-20

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

GoToAssist features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Category Popularity

0-100% (relative to ViiBE.co and GoToAssist)

ViiBE.co

GoToAssist

Customer Support
100 100%
Customer Support
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Remote Support
100 100%
Remote Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and GoToAssist

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, GoToAssist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

GoToAssist mentions (2)

What are some alternatives?

When comparing ViiBE.co and GoToAssist, you can also consider the following products

TechSee - Intelligent visual customer support solution

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

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