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ViiBE.co VS Element.io

Compare ViiBE.co VS Element.io and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Element.io logo Element.io

Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Element.io Landing page
    Landing page //
    2023-07-20

ViiBE.co

Website
viibe.co
Pricing URL
Official ViiBE.co Pricing
$ Details
-
Platforms
Android iOS Web Mac OSX Google Chrome Linux Firefox
Edit details

Element.io

Website
about.riot.im
Pricing URL
-
$ Details
free
Platforms
-
Edit details

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Element.io features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Element.io videos

+ Add

RIOT : Riot.im : A New World Of Open Communication!

Category Popularity

0-100% (relative to ViiBE.co and Element.io)

ViiBE.co

Element.io

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Remote Support
100 100%
Remote Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using ViiBE.co and Element.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Element.io

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Element.io Reviews

18 Best Discord Alternatives 2020 | Expert Reviews
Element, formerly known as Riot, is a great alternative to Discord with many of the same features and functions. What sets Element apart is that it was created using open-source software, which allows for customization and flexibility. Element is based on a reaction-based software called Matrix, which allows you to bring other communication channels into the app as well as...
Source: solutionsuggest.com
5 best secure private messengers
Neither Riot nor Matrix have been fully audited, although Olm and Megolm have been. Riot.im has been criticized the past for its rather basic user interface, but this no longer true. It still lags behind the futuristic flashiness of Wire, but Riot is now a highly capable messenger with functionality often compared to the corporate messaging workhorse, Slack.
Source: proprivacy.com
11 Alternatives to Whatsapp that Actually Respect Your Privacy
Formerly Riot.im, Element uses Matrix as a back end, and is an excellent chat app for those who like open source from end to end. Everything from the chat client, the chat protocol, and the video conferencing software are all open source, which is an important part of why Element is so respectful of your privacy. In the open source community, people are generally very...
Source: www.maketecheasier.com

Social recommendations and mentions

Based on our record, Element.io seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

Element.io mentions (1)

What are some alternatives?

When comparing ViiBE.co and Element.io, you can also consider the following products

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Matrix.org - Matrix is an open standard for decentralized persistent communication over IP.

TechSee - Intelligent visual customer support solution

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

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