ViiBE.co VS Bitrix24

ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Landing page //
2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

Landing page //
2023-02-16

ViiBE.co

Website: viibe.co
Pricing URL: Official ViiBE.co Pricing
$ Details: -
Platforms: Android iOS Web Mac OSX Google Chrome Linux Firefox
Categories: #Remote Support #Technical Maintenance #Customer Support #Ticketing System

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Bitrix24

Website: bitrix24.com
Pricing URL: Official Bitrix24 Pricing
$ Details: freemium $69.0 / Monthly (6 users / 50 GB / CRM+)
Platforms: -
Categories: #Project Management #Task Management #Communication #CRM #CRM Platforms #Work Collaboration #Intranet

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ViiBE.co features and specs

Snapshot: Yes
Live Chat & In-App-Messaging: Yes
Screen sharing: yes
White Labeling: YES
Call Forward: Yes
QR Code Implementation: Yes
Knowledge Management: Yes
Real time collaboration: Yes
Easy to Set-up and use: Yes
Secure & Scalable: Yes
User And Group Management: Yes

Bitrix24 features and specs

No features have been listed yet.

ViiBE.co videos

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Category Popularity

0-100% (relative to ViiBE.co and Bitrix24)

ViiBE.co

Bitrix24

Customer Support

100 100%

Customer Support

0% 0

Project Management

0 0%

Project Management

100% 100

Remote Support

100 100%

Remote Support

0% 0

Task Management

0 0%

Task Management

100% 100

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Reviews

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Bitrix24 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022

A contact center built around your to-do list, Bitrix24 helps teams collaborate to get their work done. They offer a multitude of customer service channels, including rentable telephone lines, live chat, and email queues that all integrate into Bitrix24's task management software and CRM. Bitrix24 also offers an on-premise solution for industries that are still required to,...

Source: blog.hubspot.com

Top 9 Best Copper CRM Alternatives for Businesses in 2023

Bitrix24 is a robust CRM and task management system that assists businesses in making better use of their time and resources. This CRM application provides sales analytics and automation to help you increase your revenue. Furthermore, project management capabilities such as Gantt charts, time monitoring, and automated activities can aid in increasing productivity.

Source: magenest.com

Top 21 Salesforce’s Competitors and Alternatives

Efficient project planning is a vital prerequisite for your #workflows' success. It enables your #team to understand which kind of #efforts they are supposed to make, which #resources to use and which #goals to achieve.#Bitrix24 on #Project Plans: https://t.co/NjUh1sYQA4 pic.twitter.com/YipT8iys3d

Source: bstrategyhub.com

10 Best Software For Project Management in 2022

Bitrix24 is a service that includes task management, project and time scheduling, visualization of information on a calendar, the ability to share documents, create virtual work groups, and receive notifications.

Source: medium.com

14 Best Copper CRM Alternatives to Use in 2022

Bitrix24 is a powerful CRM and task management system that helps businesses become more efficient with their time and resources. This CRM tool offers sales intelligence and automation to boost your revenue. Additionally, project management features such as Gantt charts, time tracking, and automated tasks can help achieve better productivity. Bitrix24 also offers reporting...

Source: www.bigcontacts.com

What are some alternatives?

When comparing ViiBE.co and Bitrix24, you can also consider the following products

TechSee - Intelligent visual customer support solution

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Slack - A messaging app for teams who see through the Earth!

ViiBE.co vs SightCall