Software Alternatives & Reviews
Register | Login

VICIdial Contact Center VS PlayVox

Compare VICIdial Contact Center VS PlayVox and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

VICIdial Contact Center videos

+ Add

How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to VICIdial Contact Center and PlayVox)

VICIdial Contact Center

PlayVox

Communication
31 31%
Communication
69% 69
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Work Management
0 0%
Work Management
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

Share your experience with using VICIdial Contact Center and PlayVox. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing VICIdial Contact Center and PlayVox, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Loading...