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VICIdial Contact Center VS Genesys

Compare VICIdial Contact Center VS Genesys and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05
  • Genesys Landing page
    Landing page //
    2023-09-13

VICIdial Contact Center videos

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How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to VICIdial Contact Center and Genesys)

VICIdial Contact Center

Genesys

Communication
29 29%
Communication
71% 71
Enterprise Communication
36 36%
Enterprise Communication
64% 64
Call Center Software
37 37%
Call Center Software
63% 63
VoIP
100 100%
VoIP
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare VICIdial Contact Center and Genesys

VICIdial Contact Center Reviews

We have no reviews of VICIdial Contact Center yet.
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Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing VICIdial Contact Center and Genesys, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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